![]() ![]() purchased the fixed wireless Internet access assets of Cable Cable, and welcomed Cable Cable’s fixed wireless business to the Xplornet family! Following the closing of this purchase, Cable Cable provided various transition services until such time as these customers transitioned to the Xplornet network. We are pleased to inform you that on April 24, 2018, your Internet services transitioned to the fast and reliable Xplornet network. We want to thank you for your patience during the changeover period and that you continue to enjoy fast, reliable, high-speed Internet. Below is a list of Frequently Asked Questions (FAQs) detailing what you can expect from this transition. Our goal as your new Internet service provider is to keep you connected to what matters most. Looking for something specific? Use the quick links below to jump to that section on this page: If you have any questions that are not resolved through the below FAQs, please reach out to us at 1-86 or send an email to our support team at and together we can solve your queries. Will there be any changes to my Internet plan and fee? Will all of my Internet services switch to Xplornet? Your current Internet plan and fee will not change. Where can I find more details about policies on my Internet service? The Xplornet network will be providing you with your Internet access services following April 24 th. ![]() To help you become familiar with the policies that apply to your service, we’ve placed this information in one convenient place. ![]() Click here to review policies such as the Terms of Service, Privacy Policy and Traffic Management Policy. If my current plan includes unlimited data usage, will I continue to receive unlimited usage?Īs part of this transition, there is no change to your service, the plan you subscribe to (speed and data) and the monthly fee you pay today. There is no need for you to sign a new contract under your current service. As we continue to innovate using the latest technology, we may upgrade and replace older technology, in which case we may provide you with alternate Internet solutions that may require you to sign a contract. You can continue to use the same Internet service equipment that you currently have in your home or business. We’ve designed the transition to be as seamless and easy for you as possible. Will I be able to upgrade my service with Xplornet? If you choose to switch packages, an equipment upgrade may be required. You will be able to upgrade to other Xplornet services as they become available in your area. Will my credit or owing balance transfer to Xplornet? IZOOM INTERNET UPGRADE Yes, your balance will seamlessly transfer to Xplornet’s billing systems. Your last invoice from Cable Cable will depend on when you typically receive your invoice. You will receive your last invoice from Cable Cable on April 1 st, Xplornet will directly start billing you on May 1 st.Ĭlick here for a sample of an Xplornet invoice.Will my payment information transfer over? Do I need to update my method of payment? If you currently use the pre-authorized credit option, you can call Xplornet Customer Care at 1-86 and we can update your account with your credit card information. Please return your form to Xplornet by one of the following ways: Please complete the Xplornet Pre-authorized Debit Form If you currently use the pre-authorized debit option, we will need your up-to-date payment information. ![]()
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